eCom Operations

eCom Operations Command Centre

Flipkart · Amazon · Meesho — Real-time seller operations dashboard

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Orders Returns SPF Claims Reconciliation Payments Products Ad Analytics Inventory
Orders Pending
24
Awaiting dispatch today
+3 vs yesterday
View Details →
Seller Score
8.2/10
Flipkart seller rating
+0.1 vs last month
View Details →
Low Stock SKUs
12
Below reorder level
+2 new today
View Details →
Open Returns
47
Across all platforms
-5 vs last week
View Details →
Next Settlement
₹1,24,580
Due in 2 days (15 Jul)
+27% vs last
View Details →
Live Listings
342
3 QC failed, 7 pending
+8 this week
View Details →
Active Promotions
5
Ad spend MTD: ₹24,800
ACOS 18.4%
View Details →
Open Tickets
8
3 awaiting reply >48h
3 urgent
View Details →

Orders Trend — Last 7 Days

Return Rate Trend — Last 7 Days

Flipkart
Orders MTD1,240
Return Rate4.2%
Seller Score8.5/10
Pending Settlement₹74,580
Amazon
Orders MTD830
Return Rate5.6%
Seller Score7.9/10
Pending Settlement₹42,000
Meesho
Orders MTD310
Return Rate3.1%
Seller Score8.0/10
Pending Settlement₹8,000

Promotions & Advertising

Full Ad Analytics
Active Promotions
5
Flipkart (3) · Amazon (2)
Ad Spend MTD
₹24,800
FK ₹12,400 · AMZ ₹12,400
ACOS / ROAS
18.4% / 5.4×
Amazon ACOS · Flipkart ROAS
Total Pending: 10
Overdue: 2
Urgent (dispatch <2h): 3

2 orders are OVERDUE — dispatch deadline has passed!

Overdue orders may affect your seller score. Dispatch immediately and update status.
Order ID Product Qty Dispatch By Marketplace Fulfilment Status Actions

Late Dispatch Rate is above threshold: 2.1% (threshold: 2.0%)

Reduce late dispatches to protect your seller score. Review pending orders in the Orders tab.
8.2
Overall Score
Good
Seller Performance Breakdown
Cancellation Rate
1.2%
−0.3% vs last month — Good
Late Dispatch Rate
2.1%
+0.5% vs last month — ⚠ Above threshold
Return Rate
4.8%
−0.8% vs last month — Good
Customer Rating
4.3/5
+0.1 vs last month — Good

Seller Score Trend — Last 6 Months

Return Rate by Month

Marketplace-wise Score Breakdown

MarketplaceScoreCancellationLate DispatchReturn RateRatingStatus
Flipkart 8.5/10 1.0%1.8%4.2%4.4★ Excellent
Amazon 7.9/10 1.6%2.4%5.6%4.2★ Good
Meesho 8.0/10 1.4%1.9%3.1%4.1★ Good
342
Total SKUs
12
Low Stock
5
Out of Stock
3
Blocked / Unsellable
18
Ageing (60+ days)

18 SKUs with no sale in 60+ days — review for price drop or removal

Ageing inventory ties up capital and may incur storage fees. Consider running a promotion or adjusting the price.

Low Stock Items

Full Inventory
SKUProductStockReorder LevelLast SaleAction
SKU-VS-001Running Shoes Size 83 units102 days ago
SKU-VS-002Cricket Bat Kashmir Willow2 units51 day ago
SKU-VS-015Badminton Racket Pro1 unit5Today
SKU-VS-020Football Size 54 units83 days ago
SKU-VS-031Yoga Mat 6mm Purple5 units101 day ago
SKU-VS-044Gym Gloves M2 units54 days ago
SKU-VS-055Swimming Goggles Anti-fog3 units82 days ago
SKU-VS-060Protein Shaker 1L6 units12Today
SKU-VS-072Skipping Rope PVC4 units105 days ago
SKU-VS-088Tennis Ball ITF7 units151 day ago

Returns Pipeline

12
Initiated
8
In-Transit
15
Received
41
Refunded
4
Rejected

Return Rate Trend — Last 6 Months

Return Rate by Marketplace

Flipkart4.2%
Amazon5.6%
Meesho3.1%

SPF Claims — Seller Protection Fund

All SPF Claims
Pending Claims
7
Total ₹ at Risk
₹18,450

3 claims approaching deadline (≤7 days) — action required

Claim IDAmountDeadlineOrder IDStatusAction
SPF-FK-2026-001₹2,1003 daysFK-2026-72100Action Required
SPF-FK-2026-002₹1,8505 daysFK-2026-72250Action Required
SPF-AMZ-2026-001₹3,2007 daysAMZ-IN-440100Action Required
SPF-FK-2026-003₹4,40012 daysFK-2026-73100Under Review
Returns Module SPF Claims
Next Settlement
₹1,24,580
On 2026-07-15 (in 2 days)
Last Settlement
₹98,320
Received on 2026-07-08
Unreconciled Orders
23
Amounts not matched yet
Unreconciled Orders
23
Pending matching
Pending Disputes
4
₹12,800 at risk
Commission Deducted MTD
₹8,940
Across all platforms
TDS Deducted MTD
₹2,230
Tax deducted at source

Marketplace Settlement Tracker

MarketplaceLast SettlementPending AmountNext SettlementStatus
Flipkart ₹58,200 (08 Jul) ₹74,580 2026-07-15 On Schedule
Amazon ₹32,100 (07 Jul) ₹42,000 2026-07-14 On Schedule
Meesho ₹8,020 (05 Jul) ₹8,000 2026-07-16 On Schedule
Reconciliation Tool Payment Tracker
Total Live
342
QC Failed
3
Pending QC
7
Price Update Pending
14
Out-of-Stock
5

QC Issues — Failed & Pending

All Products
SKUProductStatusIssueAction
SKU-VS-101Cycling HelmetQC FailedImages rejected
SKU-VS-102Knee Guards SetPending QCSubmitted 3 days ago
SKU-VS-103Swimming CapQC FailedTitle too long
SKU-VS-104Boxing Gloves 10ozPending QCSubmitted 1 day ago
SKU-VS-105Gym BeltPending QCSubmitted 2 days ago

Price Update Pending — Top 5 by Priority

SKUProductCurrent PriceCompetitor PriceSuggestedAction
SKU-VS-001Running Shoes Size 8₹1,499₹1,349₹1,399
SKU-VS-020Football Size 5₹849₹749₹799
SKU-VS-031Yoga Mat 6mm Purple₹699₹649₹669
SKU-VS-055Swimming Goggles Anti-fog₹599₹529₹549
SKU-VS-088Tennis Ball ITF₹299₹259₹279

Active Promotions

Ad Analytics
Promo NamePlatformTypeDiscountValid UntilOrdersStatus
Cricket Season SaleFlipkartPrice Drop15% off20 Jul 2026284Live
FK Combo OfferFlipkartBundleBuy 2 get 5%18 Jul 202691Live
Summer DealsAmazonLightning20% off13 Jul 2026123Ending Soon
Meesho BoostMeeshoCatalog10% off25 Jul 202647Live
FK Flash SaleFlipkartFlash25% off12 Jul 202638Ending Today
Ad Spend MTD
₹24,800
FK ₹12,400 · AMZ ₹12,400
ACOS (Amazon)
18.4%
Target: <25%
ROAS (Flipkart)
5.4×
Target: >4×
Open Tickets
8
Across all platforms
Awaiting Response (>48h)
3
Need your reply urgently
Resolved MTD
22
Closed this month

3 tickets awaiting your response for >48 hours — highlighted below

Late responses affect seller ratings on Flipkart and Amazon. Reply immediately.

Recent Support Tickets

Ticket IDIssuePlatformStatusAgeRemarksAction
TKT-FK-88231Late Delivery ComplaintFlipkartOpen5 daysAwaiting seller response
TKT-AMZ-55102Wrong Item ReceivedAmazonOpen3 daysUnder review
TKT-FK-88232Return Not Picked UpFlipkartOpen6 daysAwaiting seller response
TKT-MSHO-12001Refund Not ReceivedMeeshoOpen2 daysUnder review
TKT-FK-88233Product Quality IssueFlipkartOpen8 daysAwaiting seller response
TKT-AMZ-55103Missing Item in PackageAmazonResolved1 dayClosed
TKT-FK-88234Damaged ProductFlipkartOpen4 daysUnder review
TKT-AMZ-55104Size MismatchAmazonNew1 dayAwaiting assignment
Flipkart Seller Support Amazon Seller Support Meesho Seller Help